(214) 213-6638 · reeniesr@gmail.com · www.reenie.net
|
Note to Recruiters
|
| · |
I am currently employed full-time as a business analyst and an information designer and technical writer for Southwest Airlines. I am not actively seeking new employment at this time.
|
| · |
My skills and abilities include writing, technical communication & training, problem-solving, customer service, personal development and coaching, and/or computer technical support.
| |
Profile
|
| · |
Information Design and Technical Writing
|
| · |
Communication Consulting
|
| · |
Training and Development
|
| · |
Customer Service and Coaching
|
| · |
Web Design and Internet Content
|
| · |
Counseling and Advising
|
| · |
Computer Skills: Over 26 years experience working with computer systems and software.
| |
 |
| Experience |
Southwest Airlines
|
September 1998 - October 2003 |
Information Designer (perm) |
Dallas, TX |
| · |
Work on a variety of software-documentation projects for SWA in-house Systems' applications. Develop paper and online end-user documentation for our internal customers outside of the Systems' department. Projects are deployed both as Help applications and Intranet sites.
|
| · |
Currently completing documentation for SWA's Business and Operations departments including Ground Operations, Ticketing, Reservations, Revenue Management, LAN Services, and other projects.
|
| · |
Using single-source documentation, create PDF-based manuals, HTML Help applications, web-based help, and other training materials.
|
| · |
Use development tools such as FrameMaker, Webworks Publisher, Microsoft HTML Help, CorelDraw, CorelPaint, Paintbrush, MapEdit, FrontPage, and Notepad (for fine-tuning HTML).
|
| · |
Create original graphics and diagrams for documentation, web-based training projects, and other Intranet projects.
|
| · |
Member of the web-based training committee for Southwest Airlines.
|
| · |
Other task include peer-editing, indexing new and existing online projects, and developing/revising the company style guide and documentation standards.
|
|
|
Southwest Airlines
|
October 2003 - Present |
Business Analyst |
Dallas, TX |
| · |
Promoted to Business Analyst in 2003.
|
| · |
Interact with developers and database analysts to manage project timelines and meet Customer expectations.
|
| · |
Facilitate User Acceptance Testing and record and analyze bugs or enhancment requests.
|
| · |
Responsible for gathering business and technical requirements for new and baseline projects for our Ground Operations Customer.
|
| · |
Coordinate all meetings, handle status reports, interact with all levels of management.
|
| · |
Develop training schedules and release notes for Customer training efforts.
|
| · |
Develop training curriculum and create CBT applications to facilitate training.
|
| · |
Maintain all technical writing projects as in previous position [see below] for the Ground Operations related projects.
|
| · |
Use the Rational process to coordinate and manage project resources and timelines.
|
|
|
CEO Management / Network Associates
|
March 1997 - September 1998 |
Technical Writer (Contract) |
Dallas, TX |
| · |
Developed new book design and converted educational manuals for company's network applications.
|
| · |
Used WORD, PhotoShop, PowerPoint, HTML, and other resources to develop text and graphics for educational products.
|
| · |
Completed documentation for McAfee ZAC (Zero Administration Client), and inventory, metering, software distribution, and desktop management client for NT and NetWare servers utilizing FoxPro and/or Microsoft SQL databases.
|
| · |
Created original graphics for paper and online documentation.
|
|
|
Corecomm, Inc.
|
September 1996 - March 1997 |
Technical Writer (Contract) |
Dallas, TX |
| · |
Created and edited software documentation, technical service manuals, online catalogs, and marketing materials.
|
| · |
Created and edited HTML documentation for the Halliburton Tech Web and other independent clients.
|
|
|
International Business School
|
December 1992 - September 1997 |
Instructor / Administrator |
Denton, TX |
| · |
Taught all academic classes including WordPerfect, WORD, Excel, Lotus, Quattro Pro, DOS, Windows, Internet, English, Typing, Business Communication and Correspondence, Computerized Keyboarding, Personal Development & Motivation, Dictaphone and transcription.
|
| · |
Interviewed and counseled students for vocational, personal and academic purposes.
|
| · |
Planned school class schedules using spreadsheet and database programs,audited individual student transcripts.
|
| · |
Planned, directed, and taught corporate training workshops.
|
| · |
Developed course content, curriculum and syllabi for all academic courses.
|
| · |
Planned and directed tutoring schedules.
|
| · |
Liaison for staff and faculty
|
| · |
Served as advisor for student organizations
|
| · |
Wrote, maintained and supported all desktop publishing projects for school's marketing and official functions.
|
| · |
Trouble-shooter for computer hardware and software problems for office.
|
|
|
A Scribe to Greatness
|
December 1990 - December 1997 |
Communication Consultant / Owner |
Denton, TX |
Technical writing, marketing, graphics, computer software training, resume writing, vocational counseling, and desktop publishing for individual, corporate and small businesses in my community.
|
|
|
Target Stores, Inc.
|
June 1983 - December 1991 |
Customer Service Team |
Denton, TX |
| · |
Worked in a variety of customer service positions during college years including, refunds, PBX, cashier, and retail merhandise specialist.
|
| · |
Received special recognition for desktop publishing, graphics, and special projects from district, regional, and national level.
|
|
| Education |
University of North Texas
|
Other
Master of Education |
Denton, TX |
| · |
Counseling and Organizational Behavior
|
| · |
Computer Technology and Interface Design
|
|
|
North Texas State University
|
Bachelor of Arts |
Denton, TX |
|
Professional Organizations
|
| · |
Society for Technical Communication
|
| · |
American Society for Training and Development
|
| · |
American Association for Counseling and Development
|
| · |
National Employment Counseling Association
|
| · |
Professional Association of RESUME Writers
|
| · |
Certified Professional RESUME Writer
|
| · |
National Association for Female Executives
|
| · |
National Association of Desktop Publishers
|
| · |
American Society for Information Science (President, University of North Texas Chapter-1993)
| |
|
Recent Coursework
|
| · |
CBT/Web Authoring Systems
|
| · |
Instructional Systems Design
|
| · |
Human-Computer Interaction
|
| · |
Educational Telecommunications
|
| · |
Methods of Educational Research
|
| · |
Fundamentals of Information Organization
|
| · |
Seminar in Information Science
|
| · |
Seminar in Communication and Use of Information
|
| · |
Doctoral Seminar in Information Issues
|
| · |
Technical Writing and Page Design
|
| · |
Advanced Technical Writing
|
| · |
Writing Technical Procedures and Manuals
|
| · |
Elements of Style and Technical Writing
|
| · |
Online Design and Usability
|
| · |
Designing and Writing Online Documentation (William Horton seminar-Boston University)
|
| · |
Single-source Publishing (JoAnn Hackos seminar)
|
| · |
WinWriters Online Help Conference (1999 and 2000)
|
| · |
Society for Technical Communication (2000 Orlando Conference)
|
| · |
Society for Technical Communication (2003 Dallas Conference)
| |
|
Keywords
|
technical writer, information designer, product development, HTML, task analysis, trouble-shooter, marketing, research, investigate, resolve, problem solve, develop, train, trainer, educate, education, curriculum, plan, customer service,index, indexing, IXGEN, Windows NT, Windows 3.1, Novell, Internet, FrameMaker, WebWorks, HTML, Word, Excel, Access, Powerpoint, FTP, Adobe Acrobat, Photoshop, CorelDraw, E-mail, GroupWise, FrontPage, Visual Basic, software applications, WebWorks, HTML Help, Help Author, Word, Excel, Powerpoint, WordPerfect, Quattro, text editor, communicate, counsel, certified professional resume writer, coach, chat, ombudsman, crisis counseling, evaluate, test, design, marcom, marketing brochures, reports, image, scanning, graphic.
| |
|